Tuesday, July 15, 2008

Warranty, Schmarranty

Why is it when you do purchase the extended 5 year warranty, it doesn't cover the parts that are broken?

We have a Duet Washer & Dryer we purchased 4 years and 5 months ago - the Dryer died - it isn't the first time - the first time was 7 months ago - the warranty covered that problem - a simple fuse. But this problem - well its electronic - and the $179.00 we plunked down for the 5 year extended warranty on top of the way to much we paid for the W & D doesn't cover electronic. Go figure.

So - the repairman tells me - it will take 3 days to get the part in (why don't they keep those dang parts on their truck?) - this was yesterday and my dryer has been dead since last Thursday. And when you get the part check it out to make sure UPS didn't damage it then call us and schedule us to come out - which will probably be about a 2-3 day turnaround. You have got to be kidding me right?!?!?!?!

So maybe - if I'm lucky and the Dryer Gods are smiling down upon me my dryer - and an additional $300.00 for momentum - I might have my dryer fixed by the second Tuesday of next week!

How true you don't know what you've got til its gone!!!!

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